Returns

We do not accept returns or exchanges for pre-loved clothing items, unless faulty or damaged. We do not accept returns or exchanges of our fabric face masks due to hygiene issues. 

For Shadow Cat Boutique garments, you may return the items within 14 days of receiving your order for a refund or an exchange. Returned items must be in original purchased condition, unused and unopened. 

To return, simply email us at fionale@shadowcat.co.nz to let us know it is coming along with your order number.

Include your order number with your return to help us process your refund/exchange quickly. Consider using a tracked service as we cannot guarantee your returned item will reach us.

Our return address is:

Shadow Cat
6 Hastings Street,
Napier 4110

Once we have received your returned item, a full refund less the cost of shipping will be issued to the original form of payment. If the items are faulty or were sent to you in error, we will reimburse you for any postage costs you incurred returning the item/s back to us.